Professionals
We make IT services, sales and IT professionals available in an agile and intuitive way.
Call Centre
Call Centre
A better customer experience? Yes please!
Call Center worker is many times the first contact that customer has to the company. The expectations concerning the quality of the service are high, so it is important to find the right people for the job.
Staffing service or recruiting? A seamless customer experience is created by providing first-class customer service through multiple channels – right where your customer is. At Folka, you will find customer service professionals in a prompt and agile way.
We have hired people for example to following positions:
- Customer advisor
- Service advisor
- Technical customer service advisor
- Appointment booker
- Call center team leader
In order to provide our customers with first-class customer service, we have started with ourselves. Folka’s HR department takes care of the well-being of its employees at every step.
Help with resourcing
We truly want to solve our customers' resourcing challenges.
Motivated employees
We strengthen your team with productive and motivated employees.
Partner
We safeguard your business by responding to the changing demands of employees.
Personnel services
Our services
Are you looking for service advisors, appointment setters, or perhaps sales negotiators for a call centre? The work of call centre employees emphasises the number of customer contacts and thus the availability of service to customers and the quality of the customer service experience. It is important that employees genuinely enjoy helping customers and finding the right solution for them. Folka's HR team will help you find motivated and customer-service-oriented employees for call centre tasks to achieve an excellent level of service.
Monia Pöllänen
Service Manager